PLEASE NOTE: WE DO NOT OFFER FREE RETURNS — RETURN SHIPPING COSTS APPLY.
Returns
Can I return my order?
Yes, returns are possible.
If you are not satisfied with the items you have ordered, you may return them within 30 days of receipt, provided the following conditions are met:
The item must be returned with all original parts, components, and packaging in the same condition as it was received.
The product must show only signs of normal handling — any breakage due to careless handling will not be accepted.
Any items where hygiene is a concern must be unopened, unused, and in suitable return condition.
If the item is found to be defective upon arrival, you must notify us immediately.
The customer is responsible for all return shipping costs.
The return process will be completed within 7 working days after receiving the item. If all conditions are met, the return will be officially acknowledged within this period.
We reserve the right to refuse returns if we suspect that items have been used, damaged, opened, altered, or returned in a condition that is not due to our fault.
Subscription Products
Some products on Everly Goods may be available as subscription purchases.
By purchasing a subscription product, you agree to recurring payments based on the subscription frequency selected at checkout.
You can cancel, pause, or manage your subscription before the next billing date. Once a subscription order has already been processed, shipped, or fulfilled, it cannot be cancelled immediately and must be handled under our standard returns policy.
Subscription cancellations only stop future billing. They do not automatically cancel or refund orders that have already been processed or dispatched.
For hygiene, safety, and quality reasons, opened or used subscription products cannot be returned unless faulty.
How do I return my order?
If your order meets the return conditions, follow these steps to initiate a return:
Send an email to: everlygoods813@gmail.com
Include the following information in your email:
Order number
Reason for return request
Photo of the product, in case of breakage or defect
Your first and last name
Your full address
Wait for our response. We will provide you with the correct return address.
Do not return items to the sender address. We will provide the appropriate return address after reviewing your request.
Customers are responsible for the cost of return shipping.
Order Cancellation Policy
Under consumer protection regulations, you may have the right to cancel your order if you are a private individual purchasing for non-commercial or non-professional purposes.
Cancellation Period
You may cancel your order within 14 days from the day you, or an authorised recipient, receive the last item in your order.
However, as Everly Goods operates on an automated order processing system, all orders are processed shortly after purchase. We cannot guarantee that an order can be stopped once it has been placed.
If your order has already been processed or dispatched, cancellation is only possible after receiving the order and returning it to us in line with this policy.
How to Request a Cancellation
To request a cancellation, you must inform us via email at everlygoods813@gmail.com with a clear statement of your decision to cancel.
Important:
Cancellation is only valid once we have received the returned goods.
The customer is responsible for return shipping costs.
Orders already in transit cannot be cancelled until received and returned.
Orders in Transit
As some of our products may ship directly from overseas suppliers, transit times may be longer than usual.
If your order has already been dispatched, cancellation is not possible until the order has been received.
Please wait until you receive the goods before returning them to us.
You may notify us in advance if you intend to cancel.
To speed up the return process, please provide us with shipping confirmation once you send the return package.
Refund Process
If you cancel your order and return the goods:
We will refund all payments received from you, excluding delivery costs and any additional charges for express or premium shipping options.
Refunds will be processed within 14 days from the date we receive your cancellation request and the returned goods.
The refund will be issued using the same payment method you used for the original transaction unless agreed otherwise.
Return Address
All returns must be sent to the return address provided by our customer support team.
Some returns may need to be sent to our central warehouse or supplier warehouse at the customer’s expense.
For any questions regarding our Returns & Cancellation Policy, please contact us at: